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What should I do when my Wichita Falls home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system protects your home – and your family members – against the multitude of risks you could face, like break-ins, flooding, and fire. Despite the fact that your home may be prepared, that doesn’t automatically mean you are. Do you have a good idea of what to do if your Wichita Falls home alarm system goes off? The sound of an alarm can be shocking, bewildering, and may cause panic. Your best bet is to stay composed and abide by these straightforward tips.

Steps to Take When Your Home Alarm System In Wichita Falls Triggers

Nobody wants to be in this predicament, but it’s also the reason why you put in a home alarm system from the outset. You’re roused in the wee hours of the morning with the telltale blasting of an alarm after one of your sensors has been tripped. So what are you going to do?

  1. Don’t panic. This is easier said than done when your home security alarm is blasting, and your heart is pounding. But keeping a cool head is the optimal way to appraise the situation. Avoid the temptation of trying to handle the emergency alone instead permit your monitoring staff and first responders to carry out their job.
  2. Take care of your family. Your priority should be your family and moving them out of harm’s way. In the case of a intrusion, this might mean going to a designated safe room as far away from entrances as possible. The invader was likely already turned away by the alarm, but it’s always wise to take extra precaution. If there’s smoke or a fire, you need to leave your house immediately.
  3. Remember your phone. The vast majority of people keep their cell phones with them all the time these days, but you might fail to grab it during an urgent situation. It’s a good thing to have. You’ll have the opportunity to keep in contact with your monitoring experts and get updates through your home security app.

Connect With Your 24-hour Monitoring Team

The moment your home alarm system in Wichita Falls goes off, your 24/7 monitoring specialists will spring to action. The first move is to validate your alarm, and that includes reaching out to you. The guideline they abide by is based on the sort of emergency. For instance, when the emergency is of a medical nature, a single attempt will be made to get in touch with you before first responders are dispatched. If you have an intrusion - the most common type of event - a monitoring specialist will abide by these guidelines to get in touch with you:

  • An effort will be made to contact you using the command hub. You will typically be requested to provide a passcode.
  • If that doesn’t result in a response, a call is made to your primary contact number.
  • A second number or your first contact person is tried next.
  • If there still isn’t an answer, nearby police are deployed.
  • Your monitoring professionals will follow up with you again once authorities are alerted.

If you're not in a situation where you can communicate with monitoring agents, don't worry. Support will still be deployed even when you're not able to confirm the emergency.

Get protection for any crisis with a Vivint home alarm system in Wichita Falls

Stay ready for any crisis with a contemporary home alarm system in Wichita Falls from Vivint. Dial (940) 209-1266 to start the customization of your home’s defense today.